emccollum
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  • Answer count
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  • First answer
    November 7, 2013
  • Last answer
    September 3, 2014
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emccollum's Answers
1 2 next>>
 
A charming teapot-inspired series of faucets for the entire home. Timeless design is a perfect marriage of both form and function. Robe Hook
 

I need new set screws for the Leland robe hook. What size/ model number do I need to order?

Topics: Care/Maintenance
We thank you for your interest in our product. The screws used for this item are #8 x 1-1/4" Combo Oval Head. Please let us know if you are unable to locate them. You can contact us at 1-800-542-3789 with the model # and we can send those out to you.

Kind Regads,
emccollum
2 weeks, 3 days ago
Customer avatar
by
emccollum
 
Inspired by the retro silhouettes of classic American pottery, the Silverton collection is comfortable yet thoroughly chic Detailed Instructions and Template Included for Easy Installation. Easy Clip Installation
 

Can I order another "easy clip" for my Silverton 24" Double Towel Bar (Model No. 132891)? One of them is missing from the box/

Topics: part missing
Good afternoon Willie,
We will be glad to send you out replacement "Easy Clips". We will need for you to contact our Customer Care Department at 1-800-542-3789 with you address and the model #. We will be glad to get those right out to you.

Kind Regards,
emccollum
2 weeks, 3 days ago
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emccollum
 
Inspired by the unique silhouettes of hand-blown glass, the Meridian Collection creates a calming yet elegant look for your bathroom. Detailed Instructions and Template Included for Easy Installation. Easy Clip Installation
 

Can this towel bar be installed inside the shower?

Topics: Performance
Good Afternoon Dave,
We thank you for your interest in our prodcut. This product is not made to go inside the shower, having constant contact with water.
I hope this is helpful. Let us know if you should have any other questions or concerns.

Best Regards,
emccollum
customersolutions@libertyhardware.com
4 months, 3 weeks ago
Customer avatar
by
emccollum
 

Can the towel rack be narrowed by trimming down the bar size?

Topics: Assembly
Good Afternoon Cary,
We thank you for your interest in our product. The Lahara Transitionsl 24" Towel Bar/Assist Bar comes already assembled to the post. We do not recommend that you alter the bar in any way. Altering the bar will void the warranty.
Let us know if you should have any further questions ro concerns.
Best Regards,
emccollum
customersolutions@libertyhardware.com
4 months, 3 weeks ago
Customer avatar
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emccollum
 
Timeless design for today's homes Simple, elegant lines complement traditional décor
 

Are your stainless steel grab bars and towel bars plated or solid? Is the ss finish polished or matte?

I am renovating a bathroom and selecting new bath fixtures and accessories.
Topics: Purchase, Features, Assembly
We thank you for you interest in our product. This Grab Bar is solid Stainless Steel. However, our towel bars an Satin.
Let us know if you should have any further questions or concerns.

Best Regards,
emccollum
cusotmersolutions@libertyhardware.com
800-542-3789
6 months ago
Customer avatar
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emccollum
 
The clean, geometric lines of the Dryden™ line are reminiscent of the Art Deco period of the 1920's and 30's The Dryden collection offers a full complement of coordinating products to create the perfect look. Universal mount 2 5/8" long 1 5/8" square base
 

The present handle on the toto toilet swings back and forth not up and down. Will this work?

Topics: Features, Assembly
Good Morning,
We thank you for your interest in our product. This Dryden is a universal lever. It is designed to mount on the front or side. This lever is not designed to go up & down.

Best Regards,
emccollum
cusotmersolutions@libertyhardware.com
800-542-3789
7 months ago
Customer avatar
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emccollum
 
Classical design with multiple handle and spout options as well as a full complement of accessories and finishes The Cassidy™ Collection is the obvious choice for a timeless, traditionally styled bath Use with or without bar Extends 6" from wall Mounting hardware included
 

But this is SS

But model 79711-SS is stainless. Does that mean it is acceptable?
Good Morning Chele,
We can not recommend this product for use in a shower enclose or environment. It will not withstand the conditions and it will not meet IAPMO requirements if applicable in the area.

Best Regards,
emccollum
customersolutions@libertyhardware.com
800-542-3789
8 months ago
Customer avatar
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emccollum
 
Classical design with multiple handle and spout options as well as a full complement of accessories and finishes The Cassidy™ Collection is the obvious choice for a timeless, traditionally styled bath Use with or without bar Extends 6" from wall Mounting hardware included
 

What is standard height to mount on back wall of shower?

Hello Chele,
We thank you for contacting us. Although this shelf has been "salt water" tested, we do not recommend mounting it in the shower. It will only last short term. If you are looking for a long term durable item to mount in your shower we recommend, stainless steel. Please feel free to contact us with any questions or concerns you may have.

Best Regards,
emccollum
customersolutions@libertyhardware.com
800-542-3789
8 months ago
Customer avatar
by
emccollum
 
Classical design with multiple handle and spout options as well as a full complement of accessories and finishes The Cassidy™ Collection is the obvious choice for a timeless, traditionally styled bath Use with or without towel bar. Extends 6" from wall Mounting hardware included
 

What is standard height to mount on back wall of shower?

Hello Chele,
We thank you for contacting us. Although this shelf has been "salt water" tested, we do not recommend mounting it in the shower. It will only last short term. If you are looking for a long term durable item to mount in your shower we recommend, stainless steel. Please feel free to contact us with any questions or concerns you may have.

Best Regards,
emccollum
customersolutions@libertyhardware.com
800-542-3789
8 months ago
Customer avatar
by
emccollum
 
Full collection carries old world charm through an entire home. Soft curves offer a timeless design. Coordinates beautifully with the faucets in the Victorian Bath Collection 18" long Matching lighting fixtures available
 

Missing part

I need to replace the items in red, is this part available?
Topics: Purchase
User submitted photo
Hello Sara,
We thank you for contacting us. We do apologize for your inconvenience. Sara we will be glad to assist you and get you that part missing. We will need you to email or call the below contact and advise us of the model # and address.

Look forward to hearing from you soon,
emccollum
customersolutions@libertyhardware.com
800-542-3789
8 months ago
Customer avatar
by
emccollum