emccollum
 
 
 
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  • Answer count
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    November 7, 2013
  • Last answer
    March 2, 2015
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Lahara, inspired by the beauty and bliss created by waves The elegant, one-piece curved handles and sleek spout of Lahara compliments any décor. Features a complete suite of coordinating products: Accessories, Faucets, and showers Available in four finishes: chrome, Brilliance Stainless, Venetian Bronze, and Aged Pewter which extend the look throughout the bath.
 

One of the supports for the towel bar is slightly loose. What size Allen wrench is required to tighten the Allen screw inside the support?

Topics: Care/Maintenance
We do apologize for your inconvenience. The Lahara Towel bar requires Allen Wrenceh for #8 set screw. I hope this is helpful. Kind Regards, emccollum
1 day ago
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emccollum
 
Inspired by the retro silhouettes of classic American pottery, the Silverton collection is comfortable yet thoroughly chic Detailed Instructions and Template Included for Easy Installation. Easy Clip Installation
 

Can I purchase replacement mounting hardware?

I have one of these mirrors, but have misplaced the mounting hardware. Is there some way I can purchase replacements? Specifically what I am looking for are the mounting plates that attach directly to the wall. I have everything else.
Topics: Purchase, replacement parts
Thank you for your interest in our product. We will be glad to send you out the mounting hardware but we will need a physical ship to address. Please contact our Customer Care and advise of you name & address. 800-542-3789
Kind Regards, emccollum
1 week, 1 day ago
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emccollum
 
Timeless design for today's homes Simple, elegant lines complement traditional décor
 

Is it your expectation that the grab bar with stainless finish would resit rust and hold up better over the long term that the chrome finish?

I am trying to decide whether to go with chrome or stainless finish. The other fixtures in the bathroom are chrome. The only reason I would go with stainless is if it held up better over the long term. Do you have any advice on this?
Topics: Performance
Both grab bars pass testing and are rated the same.
Kind Regards, emccollum
2 weeks, 6 days ago
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emccollum
 
Design inspired by the fragile scallops of a sea shell Graceful curves provide a delicate beauty that adds a romantic touch to the bath.
 

Doesn't seat properly

when I push down to install the towel ring over the bracket it won't seat properly, so every time I use the hand towel the ring comes off the bracket. I'm afraid to push down too hard - I might tear the bracket out of the wall. Any suggestions?
Topics: Performance, Assembly
Hello Larry, We do apologize for your inconvenience. First you want to make sure that your mounting bracket is in the correct position per instructions. Once in position you should tighten the ring into place with the set screw on the bottom of the post. This should take care of the looseness. If need please feel free to contact us back at Customer Care 1-800-542-3789. Kind Regards, emccollum
3 weeks ago
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emccollum
 
The modern style of Mandara gives your bathroom a contemporary feel with a stylish edge. Detailed Instructions and Template Included for Easy Installation. Easy Clip Installation
 

I have a problem with the towel ring seating

I purchased 2 rings. The 1st slid right down and seated tight on the bracket, but the 2nd won't seat. I push down as hard as possible but it will come right off the bracket with an easy lift. Is there something I can adjust to get this to seat properly?
Thanks!
Topics: Performance, Assembly
We do apologize for your inconvenience. The second mounting should have been as easy as the first. I will be glad to send you out another clip to make sure the first one used was not defective. Could you contact our customer care and provide us with your physical ship to address at 1-800-542-3789? We'll get that right out to you. Kind Regards, emccollum
3 weeks, 5 days ago
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emccollum
 

I lost the wall mount bracket for the delta towel ring. Where can I find a replacement part? Thanks!

We do apologize for your inconvenience. We will be glad to assist you with a replacement. You will need to contact Customer Care at 1-800-542-3789 to provide them with the model # and your physical ship to address. I hope this is helpful.
1 month ago
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emccollum
 
Inspired by the retro silhouettes of classic American pottery, the Silverton collection is comfortable yet thoroughly chic Detailed Instructions and Template Included for Easy Installation. Easy Clip Installation
 

Have a Tilting Mirrir, but it will not stay in place.

We have a titling oval mirror. After one year, whenever we try and move it to a different position, it will not stay in place, It slowly tilts down with the bottom touching the wall. Can it be adjusted, or something?
Topics: Performance
Good Morning Mark,
We apologize for your inconvenience. We will be glad to send you out new bushing that will correct that problem. Please contact Customer Care at 1-800-542-3789 to provide them with your Name and physcial ship to address. We will get that right out to you.
Kind Regards
emccollum
3 months ago
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emccollum
 
The design was inspired by the sleek elegance of modern European design. A sleek sophistication for the bath for both style and functionality. Extends 3 1/2" from wall Mounting hardware included
 

Please tell me the difference among the following Delta 24" towel bars: Trinsic, Lyndall, and Panache?

I found these 3 towel bars on various sites online, and they look the same. How do they differ?
Topics: Features
Thank you for your interest in our product. The length and width are the same but the mounting brackets are different. The Trinsic has the set screw mounting and the Lyndall and Panache has the Quick Clip Mounting. Please let us know if you should have any further questions.
Kind Regards,
emccollum
3 months, 1 week ago
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emccollum
 
Features a traditional teapot styling with a new, modern design. Matching accessories and lighting complete the look in the bath. Coordinates beautifully with the faucets in the Lockwood Bath Collection 24" long Traditional styling and fine detail offer a timeless presentation
 

Is it possible to get a new wall bracket for this towel bar?

Our towel bar was not properly installed when we built our home six years ago and the bar keeps coming off. Can I order a new bracket and try to remedy this situation? Thanks for your info. Jean Pinkley
Topics: Assembly
Thank you for your interest in our product. We will be glad to send you out replacement mounting brackets. You will need to contact us with your Ship to address and the model # at 800-542-3789. We look forward to you reply.

Kind Regards,
emccollum
4 months, 2 weeks ago
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emccollum
 
The design was inspired by a strong presence in nature like that of tree with reaching branches. With a full suite of products including matching accessories, the Linden Bath Collection complements most any bath. Extends 3 1/2" from wall Available in chrome, Aged Pewter, Brilliance Stainless or Champagne Bronze
 

Help me move this towel bar please!

I recently bought a house that has this towel bar in the bathroom. The previous owners did not leave the allen wrench it came with. I want to move the bar from one location to another, but cannot get it off the wall to do so.

Can I get a compatable allen wrench or tell me what universal tool I might already have that will work for this? Thanks!
Topics: Care/Maintenance, Assembly
We will be glad to assist you with removing your towel bar. You should be able to purchase a 2.5mm Allen Wrench from you locate hardware store but we will be glad to send that out to you. You will need to call or email you physcial ship to address to us at the below.
customersolutions@libertyhardware.com
1-800-542-3789

Kind Regards,
emccollum
5 months ago
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emccollum