emccollum
  • Staff
  • Expert
 
 
 
emccollum's stats
 
Reviews
  • Review count
    0
  • Helpfulness votes
    0
  • First review
    None
  • Last review
    None
  • Featured reviews
    0
  • Average rating
    0
 
Reviews comments
  • Review comment count
    0
  • Helpfulness votes
    0
  • First review comment
    None
  • Last review comment
    None
  • Featured review comments
    0
 
Questions
  • Question count
    0
  • Helpfulness votes
    0
  • First question
    None
  • Last question
    None
  • Featured questions
    0
 
  • Answer count
    42
  • Helpfulness votes
    3
  • First answer
    November 7, 2013
  • Last answer
    January 12, 2016
  • Featured answers
    0
  • Best answers
    0
 
 
emccollum's Reviews
 
emccollum has not submitted any reviews.
 
emccollum's Review Comments
 
emccollum has not submitted comments on any reviews.
 
emccollum's Questions
 
emccollum has not submitted any questions.
 
emccollum's Answers
1 2 3 4 5 next>>
 

The set screws on two Dryden double robe hooks are coming loose. Is that a special wrench or will a regular hex wrench work? If so what size?

We do apologize for your inconvenience. Please contact the Customer Care and they will be glad to send you out the correct Allen wrench for this item. Kind Regards, emccollum
4 weeks, 1 day ago
Customer avatar
by
emccollum
 
Perfectly coordinates with the Trinsic bath collection Extends 3-5/16 in. from wall Tile/masonry-plastic or lead anchors plaster/drywall-toggle bolts recommend if wood blocking is not available Mounting hardware and mounting template included with product Assembled dimensions: 1-1/8 in. H x 3-5/16 in. D x 7 in. W
 

I can't find the set screw to remove the holder. I need to tighten the assembly, it spins around.

I have a new house that had the trinsic tissue holders installed. They installed them upside down, and also, they are loose, so I need to rehang them. I can't find a set screw so that I can remove the handle to get at the mounting bracket.
Topics: Assembly
The set screw goes directly under the post. There should be a small opening for it. If the set screw is missing, please contact customer care for a replacement. Regards, emccollum
1 month ago
Customer avatar
by
emccollum
 
Coordinates perfectly with the Innovations bath collection 3-3/4"x5-1/4" dish 3 toothbrush capacity; some styles may not fit
 

where can i get a replacement plastic insert for product 73056

Topics: replacement part
Please call the Customer Care Team for replacement parts.
Kind Regards, emccollum
2 months, 1 week ago
Customer avatar
by
emccollum
 
Perfectly coordinates with the Vero bath collection Extends 3-5/16 in. from wall Tile/masonry-plastic or lead anchors plaster/drywall-toggle bolts recommend if wood blocking is not available Mounting hardware and mounting template included with product Assembled dimensions: 1-23/32 in. H x 3-5/16 in. D x 26 in. W
 

Vero Towel Bar size

according to the technical specification sheet the vero 30" towel bar is shorter than the 24" bar. I assume that is a mistake. How big is the 30 inch bar?
Topics: Features
Thank you for your interest in our product. This bar is 30". The overall length is 32". We do apologize for your inconvenience
Kind Regards, emccollum
3 months ago
Customer avatar
by
emccollum
 
Perfectly coordinates with the Dryden bath collection Extends 3-1/8 in. from wall Tile/masonry-plastic or lead anchors plaster/drywall-toggle bolts recommend if wood blocking is not available Mounting hardware and mounting template included with product Assembled dimensions: 1-3/4 in. H x 3-1/8 in. D x 19-3/4 in. W
 

I have the Dryden towel bar, i took it off the wall for some repairs and have lost the mounting brackets is there any way to get addition ones

Topics: replacement parts
We do apologize for your inconvenience. Please contact the customer care # and they will be glad to assist you with replacing your mounting hardware. Kind Regards, emccollum
3 months, 1 week ago
Customer avatar
by
emccollum
 
Perfectly coordinates with the Windemere bath collection Extends 2-7/8 in. from wall Tile/masonry-plastic or lead anchors plaster/drywall-toggle bolts recommend if wood blocking is not available Mounting hardware and mounting template included with product Assembled dimensions: 7-1/4 in. H x 2-7/8 in. D x 6-3/8 in. W
 

Windemere Towel Ring

We have a Delta Towel Ring that matches our faucet. The hidden screw part just broke and we want to replace with a new one. Can you confirm the diameter of the base that attaches to the wall. Of the Windemere Towel Ring.
Thank you for your interest in our product. I apologize for your inconvenience. You can call our customer care department and they will be more than happy to assist you with your need.
Kind Regards, emccollum
4 months, 1 week ago
Customer avatar
by
emccollum
 
Perfectly coordinates with the Addison bath collection Extends 3-1/2 in. from wall Tile/masonry-plastic or lead anchors plaster/drywall-toggle bolts recommend if wood blocking is not available Mounting hardware and mounting template included with product Assembled dimensions: 2 in. H x 3-1/2 in. D x 10-1/2 in. W
 

We misplaced the paper with the mounting template. Can you email to me?

Please email mounting template to me.

Thanks
Topics: Assembly
Thank you for your interest in our product. I have emailed you a copy of the mounting instructions w/template. I hope this is helpful.
Kind Regards, emccollum
4 months, 2 weeks ago
Customer avatar
by
emccollum
 
Available in chrome, Venetian Bronze, Champagne Bronze, or Brilliance Stainless finishes
 

Installation of Vanity Tray

Hello!
Can the Vero Vanity Tray be installed in a shower?
Topics: Assembly
Thank you for your question. No, it is not made for that type of environment.
Kind Regards, emccollum
8 months ago
Customer avatar
by
emccollum
 

Do you sell the female part that mates to this one? If so. what is the part #?

Topics: Care/Maintenance
Thank you for your interest in our product. We do have the these "EZ mount Adapter Plate." Please call the customer service number on your box and they will be glad to send you out a replacement.
Kind Regards,
emccollum
8 months ago
Customer avatar
by
emccollum
 
The Silverton 24 in. Towel Bar was inspired by the retro silhouettes of classic American pottery. This piece of bath hardware will bring relaxed elegance to your bath. Detailed Instructions and Template Included for Easy Installation. Easy Clip Installation
 

Need installation instructions

Delta PHB24SN
Phoebe 24 inch towel bar stain nickel

my daughter bought this towel bar from Home Depot. She did not like the way the mollies messed up the dry wall.
my wife took it without the instructions. I can mount the spring mounting plate to our basement laundry wall studs, but how do you connect the hardware to the mounting plate?
Topics: Assembly
User submitted photo
Thank you for your interest in our product. Please visit the website at www.libertyhardware.com for installation video.
Kind Regards, emccollum
9 months ago
Customer avatar
by
emccollum