DBS2013
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  • Answer count
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    November 6, 2013
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    February 23, 2015
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1 2 3 4 5 next>>
 
ProCrylic high-gloss acrylic is mildew resistant, durable and makes cleaning easy Built-in tri-layer base eliminates need for mortar bed, saving time and money Bright white finish matches most porcelain finishes Easy to handle smooth backing, no gloves required Professional direct-to-stud installation Perfect retrofit for a 60-in x 32-in bathing space - convert an existing bathtub into an extra-large shower, or update an existing 60-in showering space
 

What is underneath the pan for support.

I've seen mention of a tri-layer in the pan-what is this? Also I saw part of the pan at a Home Depot, and from what i can see there is styrofoam fitted to the bottom of it. Is the styrofoam just used as a packing material or is it part of the structure?
Topics: Features, Performance
Hi T,

Thank you for your question about the Laurel Shower Base. The tri-layer base is 3 separate materials layered to make up the base, the core is a OSB, with expanded polypropylene and expanded polystyrene. The Styrofoam is part of the structure.

Thanks,
Nick
5 days ago
Customer avatar
by
DBS2013
 
Acrylic with Innovex Technology combines a microcellular core, smooth-backing and an enduring acrylic surface creating lasting beauty in your home. Easy to clean, strong, impact resistant material with premium acrylic surface. Smart Technology: Easy to clean, strong, impact resistant material with premium acrylic surface Easy to clean, strong, impact resistant material with premium acrylic surface Smart Installation: Flexible with a touchable smooth back surface for easy handling and fast installs
 

Where can I purchase the 32" shower stall?

Lowes no longer sells it, and your website says it's exclusively available at Lowes. Is it discontinued? Can I purchase it online?

Thank you.
Hi Ellie,

Thank you for your question about the Styla Acrylic with Innovex Technology One Piece Shower. This unit is still available on Lowes.com.

Thanks,
Nick
1 week, 3 days ago
Customer avatar
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DBS2013
 
Actual product dimensions 60 in. W x 32.5 in. D x 60.38 in. H Fits alcoves 32 in. x 60 in. x 60 in. Pairs with Aspiration 38 in. x 48 in. Single Threshold Shower Base in High Gloss White (model # 40034L or 40034R - sold separately) for a complete showering unit Premium high-gloss non-porous acrylic surface is durable and easy to clean Direct-to-stud installation helps to create a long-lasting and secure unit 7 built-in shelves provide much-needed storage space Built-in nailing flange to help ease installation 3-piece design is easy to transport Tub surround wall only Bright white finish matches porcelain fixtures Easy to clean surface resists mildew Easy to handle material with no fiberglass backing No mortar bed required saves time and money
 

does this classic 400 tub wall come in a one piece instead of 3 piece, please let me know or it can be special ordered for a one piece wall ? Thanks

I would like the wall suround to be made in one piece so i can mount it on top of the tub it takes, Thanks Art !.....
Topics: Assembly
Hi Art,

Thank you for your question about the Classic 400 Bathtub Wall Set. This only comes in a 3 piece wall set, and is made to work with the matching base.

Thanks,
Nick
1 week, 5 days ago
Customer avatar
by
DBS2013
 
ProCrylic high-gloss acrylic is mildew resistant, durable and makes cleaning easy Built-in tri-layer base eliminates need for mortar bed, saving time and money Bright white finish matches most porcelain finishes Easy to handle smooth backing, no gloves required Professional direct-to-stud installation Extend current showering space or update an existing 48-in showering space
 

How do I order the wall kit?

I don't see the wall kit on your site. The box says I need model# B67311-4834-WH
Topics: Purchase, Features, Assembly, sales specialist for lowe's
Hi Nick,

Thank you for your question about the Laurel Shower Base. The matching wall set is available through Lowe's.

Thanks,
Nick
1 week, 5 days ago
Customer avatar
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DBS2013
 

Why will my toilet bot fill?

Water is at level in tank. LED is off. Flush toilet, blue led comes on and tank fill starts and then stops after one or two seconds. Why and how do I fix it?
BTW, the batteries are brand new.
Topics: Performance
Hi Don,

Thank you for your question about the Brevard Toilet with FlushIQ. First try to do an manual flush by pushing down on the red tab attached to the fill valve. If this does not fix the issue, please call our warranty department at 855-345-1345 so that we can troubleshoot the issue.

Thanks,
Nick
1 week, 5 days ago
Customer avatar
by
DBS2013
 
Actual product dimensions 59.88 in. W x 30.75 in. D x 3.5 in. H Fits alcoves 60 in. x 32 in. Pairs with Classic 400 32 in. x 60 in. x 74 in. Three Piece Direct-to-Stud Shower Surround in White (model # 40104 - sold separately) for a complete showering unit Premium high-gloss non-porous acrylic surface is durable and easy to clean Direct-to-stud installation helps to create a long-lasting and secure unit Drain located on the right Perfect size to convert an existing 60 in. x 32 in. bathtub into a shower Shower base only Bright white finish matches porcelain fixtures Easy to clean surface resists mildew Easy to handle material with no fiberglass backing No mortar bed required saves time and money
 

Does the classic 400 tub come in a 30" size ?

Topics: Purchase
Hi Danny,

Thank you for your question about the Classic 400 Shower Base. We do not have a shower base that comes in a 30 inch width.

Thanks,
Nick
2 weeks, 1 day ago
Customer avatar
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DBS2013
 
Actual product dimensions 60 in. W x 32 in. D x 73.63 in. H Fits alcoves 60 in. x 32 in. x 74 in. Pairs with Classic 400 32 in. x 60 in. Single Threshold Shower Base in High Gloss White (model # 40094L or 40094R - sold separately) for a complete showering unit Premium high-gloss non-porous acrylic surface is durable and easy to clean Direct-to-stud installation helps to create a long-lasting and secure unit 7 built-in shelves provide much-needed storage space Built-in nailing flange to help ease installation 3-piece design is easy to transport Shower wall only Bright white finish matches porcelain fixtures Easy to clean surface resists mildew Easy to handle material with no fiberglass backing No mortar bed required saves time and money
 

Is the 60" width an exact measurement? My tub width is 58 1/2".

Topics: Assembly
Hi Paul,

Thank you for your question about the Classic 400 Shower Wall Set. This is a direct-to-stud installation, and fits into an opening of 60 inches, then drywall goes around the nailing flange to finish off the unit. Once drywall and Tile are removed from your existing unit, you would want to measure to see if it would match.

Thanks,
Nick
2 weeks, 2 days ago
Customer avatar
by
DBS2013
 
ProCrylic high-gloss acrylic is mildew resistant, durable and makes cleaning easy Built-in bathtub support eliminates the need for a mortar bed, saving time and money Bright white finish matches most porcelain finishes Easy to handle smooth backing, no gloves required Professional direct-to-stud installation Works with Delta model B66311-6032-WH wall-surround (sold separately)
 

Is there a weight limit for this product?

Topics: Performance
Hi Iknowudontworkhere,

Thank you for your question about the Laurel Bathtub. Our units are tested up to 300 Lbs.

Thanks,
Nick
2 weeks, 3 days ago
Customer avatar
by
DBS2013
 

Greetings need help with my toilet. takes two days activating the sensor all the time. is there any solution for that?

I had a delta flush iq
Topics: Warranty
Hi christian,

Thank you for your question about the Brevard Toilet with FlushIQ. Please call in to our customer service department at 855-345-1345 to further diagnose your issue.

Thanks,
Nick
2 weeks, 4 days ago
Customer avatar
by
DBS2013
 
RSL (Rigid Supply Line) model is available for use where required by State or Local Plumbing Codes. Maximum flush power while saving you money, Delta 1.28gpf WaterSense labeled toilets are virtually clog-free Features the exclusive SmartFit™ tank-to-bowl connection and SmartFit™ supply line, reducing potential leak points, over-tightening of the fasteners and cracking the toilet. Delta toilet kit includes the tank, bowl, toilet seat, mounting hardware, SmartFit™ supply line, wax ring and SmartFit™ Multi-Tool. No additional tools required.
 

Loose toilet seat

How do I tighten a loose toilet seat on Riosa C43906 toilet?
Topics: Care/Maintenance
Hi Joe,

Thank you for your question about the Riosa Elongated Concealed Trapway Toilet. The screw will advance, then continue to turn, continue doing so until you are unable to any longer.

Thank,
Nick
2 weeks, 5 days ago
Customer avatar
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DBS2013