DBS2013
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    November 6, 2013
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    May 26, 2015
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1 2 3 4 5 6 next>>
 

I plan to order a custom corner shower surround. I am going to use tile for the wall. Can you sugest the door and side dimentions for the 422062 base?

Topics: Assembly
Hi Kevin,

Thank you for your question about the Delta 38" Neo Angle Shower Base. The Enclosure to go with the base is model number 422061.

Thanks,
Nick
2 days ago
Customer avatar
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DBS2013
 

Installation

When installing this shower base, can you install it on top of cement board? My bathroom floor is going to be tiled, and I have put down cement board on the entire bathroom floor. Can I now install the shower base using a mortar bed or an adhesive?
Topics: Assembly
Hi Mike,

Thank you for your question about the Delta 38 in. Neo Angle Shower Base. You can install into a mortar bed, insuring the base is being installed level. If you are using cement board, you would want to use either self leveling compound or a mortar bed.

Thanks,
Nick
6 days ago
Customer avatar
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DBS2013
 
Acrylic with Innovex Technology combines a microcellular core, smooth-backing and an enduring acrylic surface creating lasting beauty in your home. Easy to clean, strong, impact resistant material with premium acrylic surface Touchable, smooth back surface for easy handling and fast installs Units are pre-leveled and designed with built-in guides for fast and simplified installation
 

Can this tub be installed with only one front flange?

The opening of our existing tub space is 54x29. This is the only tub that comes close to fitting in there. As it stands the front right flange is past the opening. Barring structural changes do you have any suggestions on how we can make this tub work? Would the tub be stable enough with just the left flange for support? Is there any way the flange can be "bent" 45 degrees so it can be attached to the side wall?
Topics: installation
Hi hawaii808,

Thank you for your question about the Styla Acrylic with Innovex Technology. We do not recommend installing the unit with only one of the apron flanges being secure. We also, do not recommend trying to bend any portion of the unit.

Thanks,
Nick
3 weeks, 2 days ago
Customer avatar
by
DBS2013
 
Helps to reduce overflows by preventing flushing if the water in the bowl is at a critical level in the bowl Clean, touch-free flush with a simple wave of the hand Built-in sensors alert you to possible tank leaks, potentially saving money and water Accepts 4 AA batteries (included) or 4 C batteries (not included) Delta toilets feature the exclusive SmartFit tank-to-bowl connection reducing potential leak points, over-tightening of the fasteners and cracking the toilet WaterSense rated 1.28 GPF single/high efficiency toilet (HET) Exceptional flushing power engineered for clog-free performance Lifetime limited on chinaware warranty and 5-year limited warranty on electronics and mechanical parts Features ADA compliant chair height bowl to make sitting down and standing up easier 2 in. fully glazed trap-way Round-front bowl with slow-close seat is suitable for smaller spaces Built in sanitary dam protects unwanted build-up from occurring underneath the tank Delta toilet kit includes the tank, bowl, toilet seat, mounting hardware, wax ring and SmartFit multi-tool; no additional tools required
 

Requiring 2 Flushs & Water Level

Hi
2 Questions to raise the water level there are 2 conflicting answers one says clockwise the other says counter clockwise. Also sometimes it needs to be flushed twice.
Topics: Performance
Hi Rocco,

Thank you for your question about the Brevard Toilet with FlushIQ. Turning the red knob counter clockwise will raise the water level.

Thanks,
Nick
1 month, 1 week ago
Customer avatar
by
DBS2013
 
Acrylic with Innovex Technology combines a microcellular core, smooth-backing and an enduring acrylic surface creating lasting beauty in your home. Easy to clean, strong, impact resistant material with premium acrylic surface Touchable, smooth back surface for easy handling and fast installs Units are pre-leveled and designed with built-in guides for fast and simplified installation
 

Why so many small cracks even within the first year?

Purchased at Lowes and installed in Feb/March of 2013. Shower has been used maybe twice a day to date. This replaced an old one of our guest house (only a single person in the house).
When we inspected the house week ago because our guest was leaving we found there are many small hair like cracks on the unit. Our guest told us they have been there for long. What happend on with the tub? Can these cracks be fixed?
Thank You,
Topics: Warranty, Performance, Care/Maintenance
Hi Richard,

Thank you for your question about the Styla One Piece Tub Shower. Please call our Customer Service Department at 800-355-2721 and we will be more than happy to assist you.

Thanks,
Nick
1 month, 4 weeks ago
Customer avatar
by
DBS2013
 
Helps to reduce overflows by preventing flushing if the water in the bowl is at a critical level in the bowl Clean, touch-free flush with a simple wave of the hand Built-in sensors alert you to possible tank leaks, potentially saving money and water Accepts 4 AA batteries (included) or 4 C batteries (not included) Delta toilets feature the exclusive SmartFit tank-to-bowl connection reducing potential leak points, over-tightening of the fasteners and cracking the toilet WaterSense rated 1.28 GPF single/high efficiency toilet (HET) Exceptional flushing power engineered for clog-free performance Lifetime limited on chinaware warranty and 5-year limited warranty on electronics and mechanical parts Features ADA compliant chair height bowl to make sitting down and standing up easier 2 in. fully glazed trap-way Round-front bowl with slow-close seat is suitable for smaller spaces Built in sanitary dam protects unwanted build-up from occurring underneath the tank Delta toilet kit includes the tank, bowl, toilet seat, mounting hardware, wax ring and SmartFit multi-tool; no additional tools required
 

Delta Flush IQ was installed today (3/28/15) and stopped working.

The toilet has been in operation and in less than 5 hours it stopped working. We got different light indication and went through the trouble shooting page but nothing suggested works. We even changed the batteries several times and nothing. Not very impressed and am quite annoyed by a name brand product. Customer service is not available until Monday so now the bathroom is out of commission...very disappointed.
Topics: Performance
Hi Dan49,

Thank you for your question about the Brevard Toilet With FlushIQ. You can call into our customer service department at 855-345-1345 and we will more than happy to further troubleshoot the issue and see what needs to be done.

Thanks,
Nick
1 month, 4 weeks ago
Customer avatar
by
DBS2013
 
ProCrylic high-gloss acrylic is mildew resistant, durable and makes cleaning easy Built-in bathtub support eliminates the need for a mortar bed, saving time and money Bright white finish matches most porcelain finishes Easy to handle smooth backing, no gloves required Professional direct-to-stud installation Works with Delta model B66311-6032-WH wall-surround (sold separately)
 

How is the durability on the installaion of this tub?

I seen a review where the plumber had difficulty installing this and that it was flimsy and it wobbled. Is this true? Or did the plumber install this wrong?
Hi Needa,

Thank you for your question about the Laurel Bathtub Left Drain. This unit is a sturdy unit and should be installed into a level, plumb, and square alcove. The unit is made of a material called procrylic which is made to a some flexablity.

Thanks,
Nick
2 months ago
Customer avatar
by
DBS2013
 
ProCrylic high-gloss acrylic is mildew resistant, durable and makes cleaning easy Bright white finish matches most porcelain finishes Easy to handle smooth backing, no gloves required Professional direct-to-stud installation
 

Was looking at buying this shower surround and pairing it with the Delta Classic 400 standard tub. Can this be done?

Topics: Features, Assembly
Hi Jimmy,

Thank you for your question about the Laurel Bathtub Wall Set. You will have no problem using both of the units together.

Thanks,
Nick
2 months, 1 week ago
Customer avatar
by
DBS2013
 

FLUSH IQ TOILET

5 month old toilet...batteries failed..how do we replace them...wrong product insert in box
Topics: Care/Maintenance
Hi carole,

Thank you for your question about the Flush IQ Toilet. To replace the batteries, you will want to lift off the tank lid, and find the battery pack on the left side of the tank (square box behind the sensor), remove the top, take out the old batteries and replace with new batters. Remember the positive faces up on the left and the negative faces up on the right. Once the new batteries are installed, replace the battery pack top.

Thanks,
Nick
2 months, 1 week ago
Customer avatar
by
DBS2013
 
Helps to reduce overflows by preventing flushing if the water in the bowl is at a critical level in the bowl Clean, touch-free flush with a simple wave of the hand Built-in sensors alert you to possible tank leaks, potentially saving money and water Accepts 4 AA batteries (included) or 4 C batteries (not included) Delta toilets feature the exclusive SmartFit tank-to-bowl connection reducing potential leak points, over-tightening of the fasteners and cracking the toilet WaterSense rated 1.28 GPF single/high efficiency toilet (HET) Exceptional flushing power engineered for clog-free performance Lifetime limited on chinaware warranty and 5-year limited warranty on electronics and mechanical parts Features ADA compliant chair height bowl to make sitting down and standing up easier 2 in. fully glazed trap-way Round-front bowl with slow-close seat is suitable for smaller spaces Built in sanitary dam protects unwanted build-up from occurring underneath the tank Delta toilet kit includes the tank, bowl, toilet seat, mounting hardware, wax ring and SmartFit multi-tool; no additional tools required
 

I recently installed this toilet and I love it. When lookling at the toilet, I noticed the tank is crooked. Any suggestions on how to straighten?

Topics: Assembly
Hi Joe,

Thank you for your question about the Brevard Toilet with FlushIQ. The is no way to be able to adjust the seat. Please call our customer service department at 855-345-1345.

Thanks,
Nick
2 months, 2 weeks ago
Customer avatar
by
DBS2013