DBS2013
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  • Answer count
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    November 6, 2013
  • Last answer
    March 31, 2015
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DBS2013's Answers
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Acrylic with Innovex Technology combines a microcellular core, smooth-backing and an enduring acrylic surface creating lasting beauty in your home. Easy to clean, strong, impact resistant material with premium acrylic surface Touchable, smooth back surface for easy handling and fast installs Units are pre-leveled and designed with built-in guides for fast and simplified installation
 

Why so many small cracks even within the first year?

Purchased at Lowes and installed in Feb/March of 2013. Shower has been used maybe twice a day to date. This replaced an old one of our guest house (only a single person in the house).
When we inspected the house week ago because our guest was leaving we found there are many small hair like cracks on the unit. Our guest told us they have been there for long. What happend on with the tub? Can these cracks be fixed?
Thank You,
Topics: Warranty, Performance, Care/Maintenance
Hi Richard,

Thank you for your question about the Styla One Piece Tub Shower. Please call our Customer Service Department at 800-355-2721 and we will be more than happy to assist you.

Thanks,
Nick
2 weeks, 6 days ago
Customer avatar
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DBS2013
 

Delta Flush IQ was installed today (3/28/15) and stopped working.

The toilet has been in operation and in less than 5 hours it stopped working. We got different light indication and went through the trouble shooting page but nothing suggested works. We even changed the batteries several times and nothing. Not very impressed and am quite annoyed by a name brand product. Customer service is not available until Monday so now the bathroom is out of commission...very disappointed.
Topics: Performance
Hi Dan49,

Thank you for your question about the Brevard Toilet With FlushIQ. You can call into our customer service department at 855-345-1345 and we will more than happy to further troubleshoot the issue and see what needs to be done.

Thanks,
Nick
2 weeks, 6 days ago
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DBS2013
 
ProCrylic high-gloss acrylic is mildew resistant, durable and makes cleaning easy Built-in bathtub support eliminates the need for a mortar bed, saving time and money Bright white finish matches most porcelain finishes Easy to handle smooth backing, no gloves required Professional direct-to-stud installation Works with Delta model B66311-6032-WH wall-surround (sold separately)
 

How is the durability on the installaion of this tub?

I seen a review where the plumber had difficulty installing this and that it was flimsy and it wobbled. Is this true? Or did the plumber install this wrong?
Hi Needa,

Thank you for your question about the Laurel Bathtub Left Drain. This unit is a sturdy unit and should be installed into a level, plumb, and square alcove. The unit is made of a material called procrylic which is made to a some flexablity.

Thanks,
Nick
4 weeks ago
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DBS2013
 
ProCrylic high-gloss acrylic is mildew resistant, durable and makes cleaning easy Bright white finish matches most porcelain finishes Easy to handle smooth backing, no gloves required Professional direct-to-stud installation
 

Was looking at buying this shower surround and pairing it with the Delta Classic 400 standard tub. Can this be done?

Topics: Features, Assembly
Hi Jimmy,

Thank you for your question about the Laurel Bathtub Wall Set. You will have no problem using both of the units together.

Thanks,
Nick
1 month ago
Customer avatar
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DBS2013
 

FLUSH IQ TOILET

5 month old toilet...batteries failed..how do we replace them...wrong product insert in box
Topics: Care/Maintenance
Hi carole,

Thank you for your question about the Flush IQ Toilet. To replace the batteries, you will want to lift off the tank lid, and find the battery pack on the left side of the tank (square box behind the sensor), remove the top, take out the old batteries and replace with new batters. Remember the positive faces up on the left and the negative faces up on the right. Once the new batteries are installed, replace the battery pack top.

Thanks,
Nick
1 month ago
Customer avatar
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DBS2013
 

I recently installed this toilet and I love it. When lookling at the toilet, I noticed the tank is crooked. Any suggestions on how to straighten?

Topics: Assembly
Hi Joe,

Thank you for your question about the Brevard Toilet with FlushIQ. The is no way to be able to adjust the seat. Please call our customer service department at 855-345-1345.

Thanks,
Nick
1 month, 1 week ago
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DBS2013
 
* RSL (Rigid Supply Line) models are intended for use where required by State or Local Plumbing Codes. Maximum flush power while saving you money, Delta 1.28gpf WaterSense labeled toilets are virtually clog-free Features the exclusive SmartFit tank-to-bowl connection reducing potential leak points, over-tightening of the fasteners and cracking the toilet. Delta toilet kit includes the tank, bowl, toilet seat, mounting hardware, wax ring and SmartFit Multi-Tool. No additional tools required.
 

Tank Sounds like it is Refilling

We just installed this toilet today. Every 5-10 minutes it sounds as though the water keeps refilling. What could be causing this?
Topics: troubleshoot
Hi TayKen,

Thank you for your question about the Riosa Elongated Concealed Trapway Toilet. Our customer service team will be more than happy to assist you in troubleshooting the issue with your toilet. Please call us at 855-345-1345.

Thanks,
Nick
1 month, 2 weeks ago
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DBS2013
 
ProCrylic high-gloss acrylic is mildew resistant, durable and makes cleaning easy Built-in tri-layer base eliminates need for mortar bed, saving time and money Bright white finish matches most porcelain finishes Easy to handle smooth backing, no gloves required Professional direct-to-stud installation Perfect retrofit for a 60-in x 32-in bathing space - convert an existing bathtub into an extra-large shower, or update an existing 60-in showering space
 

What is underneath the pan for support.

I've seen mention of a tri-layer in the pan-what is this? Also I saw part of the pan at a Home Depot, and from what i can see there is styrofoam fitted to the bottom of it. Is the styrofoam just used as a packing material or is it part of the structure?
Topics: Features, Performance
Hi T,

Thank you for your question about the Laurel Shower Base. The tri-layer base is 3 separate materials layered to make up the base, the core is a OSB, with expanded polypropylene and expanded polystyrene. The Styrofoam is part of the structure.

Thanks,
Nick
1 month, 4 weeks ago
Customer avatar
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DBS2013
 
Smart Technology: Easy to clean, strong, impact resistant material with premium acrylic surface Easy to clean, strong, impact resistant material with premium acrylic surface Smart Installation: Flexible with a touchable smooth back surface for easy handling and fast installs
 

Where can I purchase the 32" shower stall?

Lowes no longer sells it, and your website says it's exclusively available at Lowes. Is it discontinued? Can I purchase it online?

Thank you.
Hi Ellie,

Thank you for your question about the Styla Acrylic with Innovex Technology One Piece Shower. This unit is still available on Lowes.com.

Thanks,
Nick
2 months ago
Customer avatar
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DBS2013
 
Actual product dimensions 60 in. W x 32.5 in. D x 60.38 in. H Fits alcoves 32 in. x 60 in. x 60 in. Pairs with Aspiration 38 in. x 48 in. Single Threshold Shower Base in High Gloss White (model # 40034L or 40034R - sold separately) for a complete showering unit Premium high-gloss non-porous acrylic surface is durable and easy to clean Direct-to-stud installation helps to create a long-lasting and secure unit 7 built-in shelves provide much-needed storage space Built-in nailing flange to help ease installation 3-piece design is easy to transport Tub surround wall only Bright white finish matches porcelain fixtures Easy to clean surface resists mildew Easy to handle material with no fiberglass backing No mortar bed required saves time and money
 

does this classic 400 tub wall come in a one piece instead of 3 piece, please let me know or it can be special ordered for a one piece wall ? Thanks

I would like the wall suround to be made in one piece so i can mount it on top of the tub it takes, Thanks Art !.....
Topics: Assembly
Hi Art,

Thank you for your question about the Classic 400 Bathtub Wall Set. This only comes in a 3 piece wall set, and is made to work with the matching base.

Thanks,
Nick
2 months ago
Customer avatar
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DBS2013