We like the look and functionality of the shower head unit, but after 10 months, the plastic nuts on the flex hose to the hand-held unit broke on both unit we bought for our house. Most of the unit is plastic, but the connecting nuts should have probably been made out metal for durability. I called Delta today, and they are sending out two replacement units for our shower units. Praise Delta for the warranty and customer service. It's just too bad the connecting nuts tend to crack and break under normal use. Will use units without hand-held shower head until the replacements arrive. Thanks to Delta for their warranty.
Features important to me are...Durability, Color/Finish, Craftsmanship, Warranty Options, Care & Maintenance, Ease of Installation
The plastic connector nuts for the hand-held shower unit tend to crack and break over time. Call Delta's Warranty service and they should be able to get you a replacement for the unit, if you are the original purchaser.